1.) How Do I Place an Order?
You can order by visiting our store in Minneapolis, MN or call us: Monday – Saturday 9:00 am to 5:00 pm; or Sunday 12:00 noon to 5:00 pm. (All times are Central Time Zone) at 612-866-8433 and ask for Sales.
In addition, we do sell select products online through our website at www.petersbilliards.com.
2.) What Forms of Payment Do You Accept?
We accept the following major credit cards both in-store and online: Visa, MasterCard, American Express and Discover. There is no surcharge for using your credit card to make purchases. All purchases are in US$, and charges will commence when you place your order. For online purchases please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information might cause a delay in processing your order. Of course, cash or check is also accepted at our Minneapolis store location.
Financing is currently available for in-store purchases only. We are pleased to offer financing in-store through Synchrony Financial. We offer a variety of financing options for your purchase with various specials and terms throughout the year upon approved credit. You can apply for credit on-line at https://www.petersbilliards.com/financing, or you can visit us in-store to fill out an application or for more information.
3.) Do I pay sales tax to you on my purchase?
Peters Billiards is located in the state of Minnesota, and we are required to collect state sales taxes for Minnesota and North Dakota. We automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Minnesota or North Dakota. Your order will reflect this tax in the checkout. Peters Billiards does not collect sales tax on other out of state orders. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes according to your state laws regarding purchases made out of state.
4.) How are products delivered or shipped?
For Minneapolis/St. Paul area and extended range deliveries we use our own on-site delivery professionals, who are employed by our store and know the quality and care that is required in handling high-end furniture and game-room products. They will carefully and confidently deliver your products into your home and place it where you need it. Store deliveries can be made to area homes Monday through Friday with flexible time ranges. Our scheduling department will call you to make a scheduled delivery arrangement when your furniture is ready.
For out-of-area deliveries, Peters Billiards uses a combination of Fed-ex, UPS, regular shipping companies and white glove carriers depending on the specific product to get your products to you. Product shipping details will generally specify which of the carriers will be used. Once shipped we provide a tracking number and if applicable a phone number to call to schedule delivery. Unexpected delays can happen due to weather or other conditions which prevent us from guaranteeing when an order will arrive with our carriers. Please consider any shipping or transit time offered to you by Peters Billiards as an estimate. If you live in a remote or hard to reach location or are unreachable by normal truck line, please contact us prior to ordering as additional costs may apply. We encourage placing orders well ahead to avoid possible delays caused by shipping or product availability.
▪ Furniture Assembly: Some items may require light assembly, which can be done with basic hand tools (screw driver etc.). All references to size, weight, construction and color are approximate. We are not responsible for typographical errors. Descriptions may refer to finish and or actual construction materials.
5.) Can you ship Internationally?
Sorry, we are limited to the continental lower 48 United States. For our Alaska and Hawaii customers please contact us regarding shipping options by calling 612-866-8433.
6.) What are your warranties and what happens if I need service?
All of the products that Peters Billiards sells has the full support of each manufacturer and their associated product warranties. We are an authorized dealer for each of our manufacturers' products and in most cases have had long term relationships with them. Our suppliers value our business and work with us on your behalf to satisfy any warranty claims should they ever arise. Our retail store will contract out with local repair shops should an issue ever come up. If you are out of state or have moved out of state it's no different as we would still contract with someone in your area.
For more information regarding warranty information, please contact us and we’ll be happy to answer any questions you may have.
It is very important to us that we keep your personal information private and secure. When you make a purchase from Peters Billiards, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your order(s), to keep you updated on your order(s) and to better personalize your shopping experience.
We do not keep customer credit card information on file after your initial purchase. This is for your security as well as ours. If you need to add items to your order or wish to place a new order, we will need you to submit that information to us again or contact us over the phone. Our secure servers protect your information using advanced encryption techniques and firewall technology.
8.) What is your return policy?
Many products require special order from manufacturers in colors and finishes our customers choose themselves. Due to the very specific and special-order nature of these products we are unable to accept returns or cancellations for these brands of furniture once the order has been placed. It is very important to double check the sizing you need and the colors needed before ordering these brands of furniture.
For non-special order or in-stock items, you may return product for a refund (less actual shipping charges) within 7 days. Original packing cartons are required as is a return authorization number. You must call for this number as our warehouse will not accept returns without an authorization number. All items are subject to a 15% restocking fee. Orders that are cancelled after shipment are subject to all freight charges and a 15% restocking fee.
9.) What if the product I ordered is out-of-stock or backordered?
We will ship any product as it becomes available. There may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment and once restocked will ship them out as soon as is possible.
10.) I've ordered many different brands how will they ship?
For a multiple brands product order, we will make every attempt to ship all products contained in the order at or around the same time if the lead times are the same. Products that are unavailable at the time of shipping or are made with different lead times will be shipped as they become available, unless you instruct us otherwise. Please contact us if you need us to make special arrangements.
11.) What happens if in the unlikely event I have freight damage?
Fortunately, we don't come across this very often. However, we recommend following these simple furniture delivery instructions to ensure a smooth and satisfactory delivery.
First - Inspect Your Freight - Our shipping cartons and packaging are designed for the rigors of cross-country shipping. That means the chance of damage is minimal and product damage is rare. However, please inspect your product upon delivery by examining your boxes for signs of accidental mishandling in shipping (rips or tears in the boxes or corners that appear dented in or creases or dents in the box where something may have been stacked on top of your box). If you discover any of these issues with your shipment, immediately open up the box and inspect your product.
Second - Request the Driver Please Wait - Ask the driver to please wait just a few minutes while you inspect the boxes of furniture and make sure everything is satisfactory BEFORE you sign any paperwork. Any dents, rips or signs of mishandling require that boxes be opened up and inspected to make sure all is well which in most cases they are and is why packaging is used in the first place. Most drivers are kind and courteous and will give you a few minutes to check over your furniture boxes.
If a driver ever refuses to wait, that in itself is a bit odd and we're sure very rare but we've been instructed by our shipping companies to then write on the drivers receipt before he leaves, "Boxes are damaged, Driver refused to wait for inspection of contents. Extent of damage to be determined when packages are opened by consignee after delivery.". [Consignee is the customer receiving the furniture.] Everyone has a boss and by noting that you protect yourself in the event of any potential issue.
Third - Should You See Damage - If you see any damage on your furniture you "must" note on the freight bill the driver has you sign "BOX DAMAGED" including a full description of what the box is and note anything that is an issue to you concerning your furniture. If the damage is structural, refuse that item and note on the drivers receipt "REFUSED BOX DUE TO DAMAGE" noting/describing which box it was (such as headboard box, rails box, chair box, etc.). Then please contact us so we can help in filing a claim on your behalf and getting a replacement for you. In the unfortunate situation where a product may have been damaged in transit, doing these things will allow us to better assist you.
Fourth - Please Remember Customers Are Responsible For Inspecting Their Product - Our customers are responsible for properly describing any and all damages and noting it on the delivery receipt. In the event the Delivery Receipt is not properly filled out and customers see damage to the boxes that are not noted on the Delivery Receipt, customers will be responsible for additional item re-shipment charges as well as product replacement fees. By signing the delivery receipt free and clear and not noting any damage, any damage reported later is the customer's responsibility and not that of Peters Billiards. Any and all damage claims must be reported to Peters Billiards within 24 hours of delivery. Peters Billiards is not responsible for any damage not reported to the store within 24 hours of delivery. No Exception. By inspecting your deliveries and properly documenting any damages, you are providing Peters Billiards with the ability to guarantee your satisfaction. Please keep this in mind when accepting your shipment and be sure to look over every box and open up any box that shows signs of mishandling for immediate inspection.
Furniture shipments are normally delivered just fine and this information is provided to ensure that your experience with Peters Billiards is a positive one.
12.) Copyright and Trademark Notice
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Peters Billiards, Copyright © 2000-2020, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
13.) Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Peters Billiards shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Peters Billiards shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Peters Billiards shall immediately issue a credit to your credit card account in the amount of the incorrect price.